Question 1

How secure is our system?

Accepted Answer

Our system is 100% privacy-based. All your data is stored encrypted and never shared with third parties. Your SMS codes are processed only for you to see.

Question 2

Is my information shared with third parties?

Accepted Answer

No! Your information is never shared with third parties. Our system is completely privacy-focused and only necessary technical data is shared with our service provider (HeroSMS).

Question 3

What happens if SMS doesn't arrive?

Accepted Answer

If SMS doesn't arrive within 15 minutes, the activation is automatically cancelled and the amount you paid is automatically refunded to your account. You don't need to do anything else.

Question 4

Can I cancel the number?

Accepted Answer

Yes, you can cancel the number 3 minutes after the activation starts. When cancelled, the amount you paid is automatically refunded to your account.

Question 5

How do I top up my balance?

Accepted Answer

Balance top-up feature will be added soon. We are currently in testing phase and will soon support all payment methods.

Question 6

Which services are supported?

Accepted Answer

More than 100 popular services are supported. WhatsApp, Telegram, Instagram, Twitter, Facebook and more. You can see all supported services on the services page.

Question 7

How many countries are supported?

Accepted Answer

We provide SMS verification service for more than 50 countries. You can see prices and stock status by country on the services page.

Question 8

How long is my data stored?

Accepted Answer

SMS codes and activation data are automatically deleted after a certain period. Your personal information (email, username) is stored as long as your account is active.

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